Terms of service

Welcome to Wrong Garden. These Terms of Service ("Terms") govern your use of our website and services.

By using our website or purchasing from us, you agree to these Terms.

1. ABOUT US

Wrong Garden is a business registered in England and Wales.

Registered Address: 82a James Carter Road, Mildenhall, England, IP28 7DE
Email: talktous@wrong.garden

2. ELIGIBILITY

You must be at least 18 years old or have permission from a parent or guardian to use this website.

3. PRODUCTS

We make every effort to display products accurately. However:

  • Colours may vary depending on your screen
  • Product descriptions may change at any time

Under UK law, products must be:

  • As described
  • Of satisfactory quality
  • Fit for purpose

4. ORDERS

When you place an order, you are making an offer to buy.

We may accept or reject orders at our discretion. Acceptance occurs when you receive a confirmation email.

We reserve the right to cancel orders due to:

  • Pricing errors
  • Stock issues
  • Suspected fraud

5. PRICES AND PAYMENT

  • All prices are shown in GBP (£)
  • Prices may change at any time
  • Prices do not include delivery unless stated

You agree to provide accurate payment and billing details.

6. DELIVERY

We aim to deliver within the estimated timeframe shown at checkout.

Under UK law:

  • Goods remain our responsibility until delivered to you

We are not responsible for delays outside our control, but we will assist where possible.

7. RETURNS & CANCELLATIONS (UK CONSUMERS)

Cooling-off period

You have the right to cancel your order within 14 days of receiving your goods.

To cancel, contact us at talktous@wrong.garden.

Returns

  • Items must be returned within 14 days of cancellation
  • Items must be unused and in original condition

Refunds

  • Refunds will be issued within 14 days of receiving returned goods
  • Original delivery costs will be refunded (standard delivery only)

Faulty or incorrect items

You are entitled to a repair, replacement, or refund if goods are faulty, not as described, or unfit for purpose.

8. INTELLECTUAL PROPERTY

All content on this website is owned by Wrong Garden and may not be used without permission.

9. THIRD-PARTY SERVICES

Our store is powered by Shopify. Shopify is not responsible for transactions between you and us.

10. PRIVACY

Your personal data is handled in accordance with our Privacy Policy.

11. PROHIBITED USE

You must not:

  • Use the site for unlawful purposes
  • Attempt to hack or disrupt the site
  • Misuse content or data

12. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under UK consumer law

We are not liable for indirect or consequential losses.

13. TERMINATION

We may suspend or terminate access if you breach these Terms.

14. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

15. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site means you accept the changes.

16. CONTACT

Email: talktous@wrong.garden Address: 82a James Carter Road, Mildenhall, England, IP28 7DE